Return Policy

Thanks for shopping with nicolealexismusic.com. We appreciate your support and want you to be completely satisfied with your purchase. Below is our official return policy for all merchandise orders.

🛍️ All Sales Are Final

All merchandise is made-to-order using Printful, our print-on-demand provider.
As such, all sales are final — we do not accept returns or exchanges for:

Incorrect size
Change of mind
Ordering mistakes

Please carefully review the sizing chart and product details before placing your order.

⚠️ Damaged or Defective Items

If your item arrives damaged, misprinted, or has a manufacturing defect, we’ve got you covered.
To report an issue:
Please contact us within 7 days of delivery and include the following:

Your order number
A clear photo of the issue
A brief description of the problem

📧 Email: nicolealexismusic@gmail.com
Once approved, we’ll offer a replacement or a refund for the affected item(s).

📦 Lost Packages

If your order hasn’t arrived after the estimated delivery time, please reach out.

We’ll coordinate with Printful to investigate and resolve shipping issues as best we can.

📌 Additional Info

If you entered an incorrect shipping address and the order is returned, you may be responsible for reshipment costs.
We do not accept returns on sale items, limited drops, or items marked as final sale.

💀 Thank You

We're a small artist-run brand — thank you for supporting independent music and repping N/A merch with pride. Your support means the world.
Have questions? Hit us up:
📧 nicolealexismusic@gmail.com